Shipping Policy

Thank you for shopping with Alura. We aim to ensure your orders are processed and delivered as smoothly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details.

During peak periods, launches, or promotional campaigns, processing times may be slightly extended. We appreciate your patience and understanding.

Domestic Shipping (Malaysia)

Delivery Time: 2–5 business days after dispatch
Shipping Provider: Ninja Van
Shipping Fee: Calculated at checkout (or insert flat rate / free shipping threshold if applicable)

Delivery times may vary depending on your location, weather conditions, or courier delays beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to be updated.

Incorrect Address

Please ensure that all shipping details are accurate at checkout. Alura is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact us at alurasports@gmail.com within 7 days of the expected delivery date, and we will assist you accordingly.