We offer a 14-day exchange policy on all items. Products must be unused and in their original packaging.

At Alura, cash refunds are only available for defective or damaged products. In cases of different reasons, refunds will be given as store credit for future purchases.

We currently do not ship internationally.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Standard shipping typically takes 2-5 business days after dispatch.